Personal Information We May Collect

Prior to, and while providing our services, we may ask you to provide us with certain Personal Data, Sensitive Information and Financial Details. These Personal Data may include, but are not limited to, information which may be used for the following:

• Personal Information, such as your full name, home address, email address, employment information, phone numbers, and billing and receipt of payment for services rendered.

• Sensitive Information, such as your age, gender, nationality, civil status, and health or medical information.

• Financial Details, such as your bank account, and credit or debit card information.

You are responsible for ensuring that all data, whether personal information, sensitive personal information or privileged information, you submit to Mold Manila are accurate, complete and up-to-date.

Personal Data Sharing Policy

All employees and personnel of Mold Manila shall maintain the confidentiality and secrecy of all Personal Data that come to their knowledge and possession, even after resignation, termination of contract, or other contractual relations. Personal Data under the custody of Mold Manila shall be disclosed only pursuant to a lawful purpose, and to authorized recipients of such data. There are situations in which we will sometimes need to share your personal information with third parties, such as, but not limited to:

• Business purposes, such as information technology providers;

• When it is required by law;

• When it is necessary to lessen or prevent a threat to a patient’s life, health or safety or public health or safety, or when it is impractical to obtain the patient’s consent;

• To establish, exercise or defend a legal claim or complaint; and

• When there is a statutory requirement to share certain personal information (for example, mandatory notification of some diseases);

However, these third parties may only use such personal data for the purposes disclosed in this Privacy Policy and may not use it for any other purpose.  In such cases, we ensure that your Personal Data or Medical Information are disclosed with strict adherence to the principles of data privacy and confidentiality.

Collection of Personal Data

Your Personal Data may be obtained in various ways such as interviews for application and medical assessment, correspondence by telephone, by SMS or by email, via our website https://moldmanila.crd.co/.

However, most of the personal data we obtain are those that you have given to us yourself. You provide us personal data when you:

• When you avail of products or services from Mold Manila;

• When you make your appointment and complete our patient registration form, whether online or in person;

• When you access our official website or other social media sites 

• When you communicate with us by telephone, SMS, email or other electronic means;

Purposes of Data Collection

The following are our purpose/s for collecting your personal data:

• To process your booking and other incidental request;

• To contact you about your booking and other arrangements;

• To process your payment and/or refund;

• To facilitate your participation in all Mold Manila promotions;

• To conduct marketing activities including sending SMS, for our products and services;

• To update our records and keep your contact details and billing address up to date to allow us to communicate with you in case of emergencies, sending out advisories and inform you of Mold Manila promotions.

• For practice audits and accreditation, and business processes such as staff training.

Security

Mold Manila warrants that appropriate technical, organizational and physical security measures are in place for the protection of your Personal Data or Medical Information against unauthorized access, use, alteration, and disclosure.

Data Retention Policy

Mold Manila enforces appropriate security measures in storing collected Personal Data. We retain your data for as long as it is needed to deliver our services and products. Once your data is no longer necessary for the purpose for which it was obtained, we will take reasonable steps to destroy it.

Accessing Your Personal Data

You may access your Personal Data or Medical Information to update and/or correct it, subject to certain exceptions as provided by law. If you wish to do so, please inform us in writing. We will not charge any fee for your access request.

In order to protect your Personal Data, we may require some form of identification from you before releasing the requested information.

Know Your Rights

Mold Manila recognizes your data privacy rights, which are the following:

• The right to reasonable access to the Personal Data we have collected from you;

• The right to dispute the inaccuracy or error in the Personal Data;

• The right to request the suspension, withdrawal, blocking, removal or destruction of Personal Data; and

• The right to complain about damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of Personal Data.

Complaints and Procedure

If you wish to access, update your Personal Data / Medical Information or if you have queries, complaints, suggestions regarding about our Privacy Statement /Privacy Policy, you may reach us through the following contact details :

Address to: Mold Manila
Mail to Address:  2/F Unit 10 335 Quirino Highway, Baesa, Quezon City, Metro Manila 1106

E-mail:  ad***@mo********.ph

Telephone: 09751391222

To assist Mold Manila in dealing with a customer complaint, the customer must provide the following information:

• Full name

• Contact details

• A clear copy of your 2 valid Identification

• Name of employee who collected your personal data

• Details of Complaint

• Time frame over which the suspected wrong doing occurred

• Documentary evidence in support of the complaint

Upon receiving your complaint, Mold Manila shall confirm that the complaint shall be investigated and provide an estimate time of how long you should expect to wait to receive a full response. While Mold Manila aims to respond as promptly as possible, response time will vary depending on the nature of the complaint. 

The CEO and the employees shall investigate any complaint and shall notify the complainant of the result of the investigation and/or action/s taken as part of the complaint in writing within reasonable period of time.

Changes to this Privacy Statement and Privacy Policy

From time to time, we may change or update our privacy statement, policies, and practices to comply with government and regulatory requirements, to adapt to new technologies and protocols, to align with industry practices, or for other legitimate purposes